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From customer testimonials to genuine service reviews, read what our customers have to say about Nationwide Vehicle Contracts.
Here at Nationwide Vehicle Contracts, we take customer feedback very seriously. We value what our customers think of our service and regularly review their comments to ensure our leasing service is as fast, simple and competitive as possible.
Customer testimonial
I was looking to buy a new car but a few of my friends had been leasing for a while and they convinced me to do the same. The car I was looking at was the Peugeot 3008.
I didn`t dive in straight away – in fact I spent a few weeks of and on searching the internet for the best leasing deal I could find and kept coming back to Nationwide Vehicle Contracts because that was the best deal. I wanted a good maintenance package which Nationwide provide and even with that the price was still better than most other leasing companies could offer without a maintenance package.
The order process was very good. I received an email every few days telling me what stage I was at and what the next step was. I first inquired about the car on January 25th and then actually received my brand new car only 9 weeks later on April 4th !!
Customer service was really helpful – great communication.
I would definitely recommend Nationwide because of the excellent customer service and obviously because of the price.
Customer testimonial
I am 72 years old and widowed. My wife and I had driven Jaguar XF’s previously, both of which had been by Personal Lease Agreements directly through Jaguar. When I tragically lost my wife a few years ago I was unable to come to terms with driving the Jaguar and so ended up driving more “popular” makes of vehicles on PCP Agreements. Having leased previously I have found it difficult to come to terms with the process of PCP and hassle at the end of term, plus I always missed the Jaguar, so decided to explore Leasing again. My needs are fairly straight forward as I now only average 7/8000 miles per year and leasing allowed me to look at more prestigious vehicles due to lower initial outlay and flexibility of tailoring the terms.
I test drove the E-Pace at a local Jaguar Dealership and was impressed with the vehicle and was given a Lease Quotation, which was acceptable, but on a lower specification model. As I was researching relatively early i had time to investigate alternative suppliers, of which I compared numerous. Nationwide Vehicle Contracts were the most competitively priced and even enabled me to order a vehicle of much higher specification.
The order process was very straight forward indeed once I had used the Jaguar Website to ‘build’ my specification of vehicle.
On the odd occasions I found it necessary to speak to anyone, my advisor Sam Curzons, Madeline Stevenson, the Delivery Team and your Customer Services Team themselves were extremely helpful and left nothing unanswered.
I would have no hesitation whatsoever recommending Nationwide Vehicle Contracts to any prospective customers at all, and have indeed recommended your services to other members of my family and friends as a very satisfactory means of obtaining their new vehicles due to the ease, flexibility, choice and simply wholly satisfying experience.
Customer testimonial
I am 68 years of age and had just had my car smashed in an accident. I didn't really want to be spending a large amount of money on deposits and monthly payments for another new car, so I looked into leasing, like other people I know.
I looked around local companies and internet and Nationwide Vehicle Contracts stood out. After looking at several cars, I settled on my Peugeot 2008 SUV.
I found the order process incredibly easy and straightforward.
My customer advisor was brilliant, and made the whole process so easy and stress free. My car was delivered to my door on the day and time specified. I would like to say special thank you to my advisor Joanne Podmore.
I would have no hesitation in recommending Nationwide Vehicle Contracts to anyone. The vast choice of cars available, all brand new, really impressed me. All the people I dealt with were very friendly and so professional.
Customer testimonial
I tend to get a new car every few years and wanted to try leasing for the first time as opposed to PCP finance.
NVC provided all the information up front with an easy to use website, allowing you to alter the time frames and deposit scales etc.
Order was simple, fast and the team were extremely helpful and pleasant to deal with.
Customer service is first rate. Clearly explained, very helpful and provide a very efficient service with regular updates.
Absolutely. A pleasure from start to finish. Faultless
Customer testimonial
As a Project Manager with a commute of 20 miles as well as having a young family Southern Rail was taking a toll on my working hours and my free time. I realised that for the same price as a monthly season ticket I could lease a brand new car, be a more versatile Dad and get my life back.
The website was easy to use - navigating it, understanding the costs and also the flexibility of options available - from choosing how many months I wanted to lease the car to the numerous car add-ons.
It was a lot quicker than I expected it to be. Once I placed my order I was credit checked and approved the same day. The leasing company documents were sent within a week. There was a little delay with the leasing company themselves while they processed the order but Nationwide were on hand to enquire on my behalf and get the wheels moving again.
Friendly, knowledgeable, helpful.
Yes I would - and I already have. I think flexibility of choice and competitive pricing is really important but without decent customer service for when things go wrong none of that really matters.
Customer testimonial
I was looking for a small 5 door car for use as a 2nd car in the household. I had been searching for offers over the many leasing sites on the web. Most of the sites failed to deliver on headline offers as the cars were either not available or cost more than the headline offer.
On my initial contact with Nationwide, I was initially pleased that they had the car I was enquiring about. The representative asked some basic questions relating to my needs and must have’s for the car. I was very surprised when the representative presented me with other offers that actually met and exceed what I was looking for at a reduced price.
The order process was very straight forward. I have been leasing for 10 years and the process was the most straightforward and automated I have come across.
I have felt very supported the full way through the process, however not had much need to follow up as most questions were answered first time.
Having experienced many suppliers, I have to say that the service from start to finish has been excellent. I would expect to pay additional costs for this type of service which felt more related to how I would be expected to be treated when leasing a premium vehicle rather than a small family car service.
Customer testimonial
After always driving around in old cars and having one breakdown after another. I decided it was time for a fresh approach. I had never thought about leasing before but the idea of a fixed monthly payment and being able to drive a new car was very appealing.
I had heard previously of them from friends that had leased cars. Also, I found their pricing to be very competitive and this was a key factor.
The order process was very straightforward and smooth. You are kept very well informed along the way
I found the customer service to be excellent. Every member of the Nationwide Vehicle Contracts Team that I spoke with was always very helpful and courteous.
I would have no hesitation in recommending Nationwide Vehicle Contracts for their fast, efficient and professional service.
Customer testimonial
Professional who works hard and via leasing can drive cars that support my family needs and allows me to order vehicles that I wouldn’t normally consider. Having owned 20+ new cars including more recently via leasing contracts, leasing gives the best convenience to change every 2 to 3 years and best financial advantage.
Nationwide will not be beaten on price and model specification, it is an easy decision to stay having discussed options to stay with Nationwide directly and viewed competitors pricing.
Simple, straightforward process supported by a very simple ordering process, complimented by exceptional communication, pricing and vehicle options.
Lola Maguire ensured this was one of the best customer service experiences, nothing was too much trouble and she kept me fully informed through all stages, delivery was a lot quicker than expected
The process of leasing appears scary and complicated, Nationwide take all that pain away and make everything from collection of your old lease vehicle (if applicable) to delivery of your new vehicle simple, a fantastic customer experience that won’t be beaten in my experience.
