Lease GAP Insurance FAQ

What is Lease GAP insurance?

Lease GAP Insurance is a financial product separate from your regular motor insurance that is designed to protect you against financial loss.

If your car lease is stolen or written off (total loss) during your lease period, your motor insurance will normally pay the current market value of the vehicle which may not be enough to cover the finance settlement figure on your vehicle. A Lease GAP insurance policy covers the difference between the current value of the car (the amount your car insurer will usually pay out) and the contract hire early settlement figure, including up to £2000 advance rentals.

You can find out more about Lease GAP insurance on our GAP Insurance Explained guide.

Which sort of GAP Insurance policy do Nationwide Vehicle Contracts offer?

Our GAP Insurance policy is called Lease GAP insurance and is specifically designed for vehicles on Contract Hire and Personal Contract Hire agreements.

Lease GAP insurance pays any outstanding debt owed on the contract hire early settlement figure that is not covered by your motor insurance policy, up to a set amount as specified in the policy document. 

What are the benefits of Lease GAP Insurance?

Lease GAP insurance offers many advantages including:

• Total loss cover with a maximum benefit of up to £15,000, £25,000, or £35,000 as specified in the policy schedule
• Up to £500 towards your own motor insurance excess, where it cannot be recovered from any liable third party
• Up to £2,000 of the initial rental amount made when starting your lease agreement
• A contribution of up to £30 per day towards a temporary replacement vehicle for up to 30 days
• Up to £500 towards motor insurance excess for successful claims not related to a total loss

What are the disadvantages of Hire and Lease GAP?

Lease GAP insurance might not cover you for:

• Any discount and/or contribution, road fund licence, delivery charges, number plates, new vehicle registration fee, administration fees, fuel, paintwork and/or upholstery protection kits, cherished number plate transfers, insurance premiums (including for this policy), service or maintenance packages, subscription charges or warranty charges.
• Any finance arrears and associated costs, any negative equity and any VAT if you are VAT registered and able to reclaim the VAT element.
• Any amount relating to grants, scrappage schemes, cash back schemes and battery hire or leasing.
• Any deductions made by the comprehensive motor insurance provider, for reasons including but not limited to any damage not associated with the total loss claim or relating to the general condition of the vehicle, and any non declared circumstances where deductions have been made by the motor insurer.
• Any claim where the comprehensive motor insurance provider has offered to repair the vehicle and you have requested the claim to be dealt with on a total loss basis.
• Where you are entitled to or are offered a replacement vehicle under the terms of the comprehensive motor insurance.
• Where the vehicle is covered under any type of comprehensive motor insurance connected with the motor trade.
• Where the vehicle or the driver is not covered by comprehensive motor insurance at the date of loss.
  Any additional costs or charges incurred as a result of entering into an agreement with a third party for a temporary replacement vehicle.
• Any additional excess reimbursement where the value of the claim does not exceed the excess under your motor insurance policy; or the excess was waived or reimbursed; or the motor insurance claim was for glass repair or replacement or for damage which occurred during routine servicing or repair.

Is GAP insurance required when leasing a vehicle with Nationwide Vehicle Contracts?

Unlike comprehensive motor insurance which is compulsory, Lease GAP insurance is an optional product and is not legally required when leasing a vehicle lease hire with Nationwide Vehicle Contracts. Whether you choose to take out a Lease GAP insurance policy is up to you however it is worth noting that you only have a limited amount of time to take out the policy.

As with every type of finance product, it is important that fully research the benefits and considerations before taking it out to ensure it is right for you. It is also important that you pay attention to the fine print as there are exceptions to the policy.  

How do I pay for the Lease GAP policy?

You can choose to pay for the Lease GAP insurance premium as one lump sum or by 10 monthly interest-free direct debit instalments.

If you wish to pay for the premium in full, you can pay by debit or credit card or by BACs payment.

Who is the underwriter for the Lease GAP policy?

All of our GAP insurance policies are underwritten by Fortegra Europe Insurance Company SE UK Branch, a branch of Fortegra Europe Insurance Company SE (Malta Company Registration Number SE 17; UK Branch registration number BR021916) who is authorised and regulated by the Malta Financial Services Authority.

Together with its UK Branch, Fortegra Europe Insurance Company SE is authorised by the Prudential Regulation Authority, is subject to regulation by the Financial Conduct Authority under registration number 805770 and limited regulation by the Prudential Regulation Authority. Details about the extent of the underwriter’s regulation by the Prudential Regulation Authority are available from the underwriter on request.

The product is administered by Premia Solutions Limited who are authorised and regulated by the Financial Conduct Authority under registration number 310089. Details of the extent of the administrator’s regulation by the Financial Conduct Authority are available from the administrator on request.

Who regulates Lease Gap Insurance? 

The Financial Conduct Authority (FCA). 

Is Nationwide Vehicle Contracts regulated by the FCA?

Yes, Nationwide Vehicle Contracts is authorised and regulated by the FCA in relation to consumer credit and insurance mediation activities. Our FCA firm number is 668741. 

Why do I need to wait before I can order my GAP Insurance? 

The new regulations state Lease GAP Insurance cannot be sold until at least 2 days have passed since the compulsory information has been given to the customer. However, the customer does have the right to initiate the conversation about Lease GAP Insurance with the firm the day after receiving the cost breakdown and policy details. 

This means that on the day after the compulsory information has been provided to the customer, if the customer initiates a discussion about the Lease GAP contract – and states they understand and accept all the conditions – the customer is choosing to opt-out of the opt-in period.  

In the past it was quite common that the GAP payment was packaged as part of the monthly finance payment, yet now the FCA advice it needs to be clearly stated and outlined in the compulsory information documentation. They also demanded a deferred opt-in period to be implemented prior to the conclusion of the GAP agreement.   

The strict delay between selling the vehicle and selling Lease GAP Insurance allows the customer to read the information provided by the firm, complete their own research and collect different quotes from different companies to get a better idea of the market. FCA implemented this delay in order to empower customers when making purchasing decisions about Lease GAP Insurance, this in turn will increase the competition between GAP Insurance.  

Does the policy cover my vehicle if it is stolen?

Lease GAP insurance covers you in the event your vehicle is stolen and not recovered, or damaged beyond economic repair provided your insurance company declare it as a total loss and offers you a settlement.

It is important to note, however that your Lease GAP insurance policy will not cover you if your motor insurance company refuses to settle or significantly reduces the payout because of unpaid premiums, salvage value or contributory negligence. If your vehicle was stolen as a result of negligent behaviour (e.g. you left the keys in the ignition whilst de-icing or paying for fuel) and the insurance company reduces or refuses to payout, any Lease GAP insurance will not be honoured.

Do you cover named drivers?

Yes, as long as your own motor insurance will insure them to drive your vehicle fully comprehensively then they will be covered on your Lease GAP insurance policy.

Is the policy transferable to another vehicle?

Cover may be transferred to a family member or to a new vehicle where the vehicle  is replaced under a comprehensive motor insurer policy.

I am going to put a private plate on my vehicle, will this be a problem?

If you need to change the registration number on your policy because you have added a private plate to your vehicle, please let the Administrator know either by completing a Policy Change Request form on their website or  by writing to them at the below address:

Premia Solutions Limited, 3 Corunna Court, Corunna Road, Warwick, CV34 5HQ

Are maintenance charges covered by Lease GAP policy?

No, the Lease GAP policy covers your liability for the vehicle rentals only. Other costs which are not covered include:

• Road Fund Licence
• Excess mileage charges
• Late payments or arrears

Do you charge for policy amendments?

All amendments to your policy details are free of charge. If you need to change your address, highlight errors on your schedule or amend your registration number, you can amend your policy details at any time either by completing a Policy Change Request form on their website or by writing to them at the below address:

Premia Solutions Limited, 3 Corunna Court, Corunna Road, Warwick, CV34 5HQ

Please note, an administration fee is only charged for cancellations outside the 31 day cooling off period.

Can I cancel my Lease GAP policy?

You can cancel your Lease GAP policy at any time.

If you cancel your policy within 31 days from the start date, you will not be charged a cancellation fee and will receive a full refund of the Premium under this Policy provided no claims are known or reported.

If you cancel your policy after the first 31 days, you will be entitled to a daily pro-rata refund on the remainder of your policy based on the date the Administrator receives the letter, email or phone call minus a fixed amount of £35 to cover costs. No refund is available if any claims has been submitted.

To cancel your GAP insurance policy, please contact the Administrator via one of the following methods of cancellation, quoting your policy number (found on the Certificate of Insurance) to:

Visit: https://www.mypremia.co.uk and register as a policyholder

Telephone: 01926 622 660

Address: Premia Solutions Limited, 3 Corunna Court, Corunna Road, Warwick, CV34 5HQ

How do I make a claim?

If you need to make a claim on your GAP insurance policy, you must follow the procedure detailed in your policy documents. You will need to contact the Administrator within 30 days and before you accept an offer of settlement from your motor insurance company.

You can contact the Administrator by either:

• visiting their policyholder portal at https://www.mypremia.co.uk; 
• calling 01926 622 660

They will provide you with a claim form. You must also send the following documentation to the Administrator within 30 days of the loss for claims authorisation;

• Your motor insurance policy certificate and schedule
• The motor insurance settlement letter
• A copy of the Contract Hire agreement and the Contract Hire Early Termination Charge from the finance provider

Please send this documentation direct to the Administrator at:

Address: Premia Solutions Limited, 3 Corunna Court, Corunna Road, Warwick, CV34 5HQ

I want to complain about the sale of Lease GAP policy, who do I contact?

If you wish to complain about the way the policy was sold to you, please follow Nationwide Vehicle Contracts Complaint Procedure.

If you wish to complain about a claim or the Administration of the policy then the complaint should be addressed to:

Customer Relations Manager, Premia Solutions Limited, 3 Corunna Court, Corunna Road, Warwick, CV34 5HQ

If the complaint is not resolved to your satisfaction, you may contact the Financial Ombudsman Service at:

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0800 023 4 567 

Email: [email protected]